Return and Refund Policy

Last updated: July 28, 2026

Made-to-Order and Personalized Products

Every physical product sold by The Zodiac Spot is created specifically for the customer after an order is placed. Personalized birth-chart products are generated using the birth information submitted during checkout and cannot be restocked or resold.

For this reason, we do not accept returns, exchanges, or refund requests for:

Changes of mind or buyer’s remorse
Personal preferences regarding the selected design or style
Incorrect birth information submitted by the customer
Incorrect product sizes, frame colors, or other options selected by the customer
Orders placed accidentally but not canceled before production begins
Minor color differences caused by monitor, screen, or printing variations

Please carefully review your birth information, shipping address, product size, frame color, and other selections before completing your order.

Damaged, Defective, Misprinted, or Incorrect Products

Please contact us if your product arrives damaged, defective, misprinted, or materially different from what you ordered.

Claims must be submitted within 30 days after delivery. Include:

Your order number
A description of the problem
Clear photographs showing the entire product and the affected area
Photographs of the packaging when shipping damage is involved

After reviewing the claim, we may provide a replacement or refund when the problem resulted from a manufacturing, printing, fulfillment, or order-processing error.

You should not mail a product back unless we provide return instructions. In most approved damage or defect cases, returning the affected item is not required.

Personalized Chart Errors

Customers are responsible for entering accurate birth information.

We cannot provide a free replacement or refund when an incorrect chart results from inaccurate or incomplete birth information submitted by the customer.

Please contact us if the finished chart does not match the birth date, birth time, or birth location shown in your order confirmation. We will investigate whether the error occurred during chart generation or order processing.

Lost Packages

Lost-package claims must be submitted no later than 30 days after the estimated delivery date. A replacement or refund may be provided when the shipping carrier or fulfillment provider confirms that the package was lost in transit.

Packages Marked as Delivered

When tracking shows that a package was delivered, first:

Check around the delivery location
Ask household members, neighbors, building staff, or the front desk
Contact the shipping carrier for additional delivery information

A delivered tracking status does not automatically qualify for a refund or free replacement. We will review the circumstances and assist with available carrier-claim options when possible.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned because the address was incorrect or incomplete, the package was refused, or the customer did not claim it, additional shipping charges may be required to send it again.

Returned packages are only held for a limited period. Customers must respond promptly after receiving notice that a package has been returned. If the package is no longer available for reshipment, a new product and new shipping charge may be required.

Original shipping charges are not refundable when delivery failed because of an incorrect address, refusal, or failure to claim the package.

Cancellations

Because personalized products may enter production shortly after an order is placed, cancellations are not guaranteed.

Contact us as soon as possible if you need to cancel an order. An order cannot be canceled or changed after production has begun.

Contact Us

Do not send a product to a return address without contacting us first.

For questions or order problems, contact:

support@thezodiacspot.com

Please include your order number in your message.