F.A.Q & Contact Information
Our Products
What does The Zodiac Spot sell?
We create personalized astrology artwork using the birth information you provide. Our products may be available as downloadable digital files, printed posters, framed artwork, and other physical formats.
What information do I need to create personalized artwork?
Depending on the product, you may be asked to provide a name, birth date, birth time, and birth location. Accurate information helps us generate the correct astrology chart and personalized design.
What if I do not know the exact birth time?
You may still be able to order certain products, but the resulting chart may be less precise. Review the product page for any birth-time requirements before ordering.
Can I create artwork for someone else?
Yes. Personalized artwork can be created for a friend, family member, or gift recipient. Please make sure you are authorized to provide their birth information.
Will I receive a preview before ordering?
The product page will indicate whether a preview is available. Because personalized designs are generated using the information you submit, please carefully review all names, dates, times, and locations before completing your order.
Can I change the colors, text, or design?
Available customization options are shown on each product page. Options may vary by design and product format.
Can I use the artwork commercially?
Unless we provide written permission, our personalized artwork is for personal, noncommercial use only. It may not be resold, redistributed, sublicensed, or reproduced for commercial purposes.
What is the difference between a digital and physical product?
A digital product is delivered electronically as a downloadable file. A physical product is printed, packaged, and shipped to the delivery address provided during checkout.
My Orders
How can I check the status of my order?
You can view your order details from your account, when applicable. We may also send order confirmation, fulfillment, shipping, and delivery updates to the email address used during checkout.
Can I change or cancel my order?
Contact us as soon as possible. Because personalized products may enter production shortly after an order is placed, changes and cancellations are not guaranteed once processing has begun.
How much does shipping cost?
Shipping fees are calculated at checkout based on the products ordered, quantity, delivery address, and available shipping method.
How long will delivery take?
Estimated delivery times are displayed during checkout when available. Physical products require production time before shipment, and all delivery dates are estimates rather than guarantees.
Do you offer express shipping?
Express shipping may be available for eligible products and delivery addresses. Available shipping options will be shown during checkout.
Do you ship internationally?
We currently ship physical products only to eligible addresses within the United States. Digital products may be available without physical delivery restrictions, subject to applicable laws and checkout availability.
Can you deliver to a PO box?
Some products may be deliverable to PO boxes, but oversized items and products shipped by certain carriers may require a physical street address.
Why did my order arrive in separate packages?
Products may be fulfilled from different facilities or require different packaging. As a result, items from the same order may be shipped and delivered separately.
What should I do if my order is late?
First, review the tracking information provided with your shipping confirmation. If the estimated delivery window has passed or the tracking information has not updated, contact us with your order number.
What should I do if my order arrives damaged or incorrect?
Contact us promptly and include your order number, a description of the issue, and clear photographs of the product and packaging. We will review the issue and explain the available resolution.
Can personalized products be returned?
Return eligibility depends on the product and the reason for the request. Because personalized products are made using customer-provided information, they may not qualify for returns based solely on a change of mind. Please review our Return Policy for complete details.
How do I download a digital purchase?
When your digital file is ready, download instructions will be provided by email or through your account. Keep your order email until you have successfully saved the file.
What if my download link does not work?
Contact us with your order number and the email address used during checkout. We will verify the order and help restore access when appropriate.
My Account
Do I need an account to place an order?
Account requirements may depend on the checkout options available at the time of purchase. When guest checkout is available, you may place an order without creating an account.
How do I create an account?
Select the account or registration option on the website and enter the requested information. Use a secure, unique password that you do not use on other websites.
I forgot my password. What should I do?
Use the password-reset link on the login page. If you do not receive the email, check your spam or junk folder and confirm that you entered the correct email address.
Can I update my account information?
You can update available account details from your account dashboard. Contact us if you need help changing information that cannot be edited directly.
Can I delete my account?
You may submit an account-deletion or privacy request through our contact options. Certain order or transaction records may be retained when required for legal, accounting, fraud-prevention, or recordkeeping purposes.
How is my personal information handled?
We use personal information to create personalized products, process orders, provide support, maintain website security, and perform other activities described in our Privacy Policy.